The Telecommunications Division is under the command of Assistant Police Chief Phillip Taylor. Assistant Chief Taylor is a seasoned police veteran with over thirty years of experience in law enforcement and has been the Assistant Chief in Elgin since 2005. He is a graduate of the Bill Blackwood Law Enforcement Leadership Command College and is working on his B.A. in Criminal Justice.

The Telecommunications Unit is under the direction of Communications Supervisor Crystal Jackson. Crystal  is an experienced Telecommunications Operator, and has been with the department for 9 years.   There are 4 Certified Telecommunications Operators that handle the dispatch functions for the department along with Ms. Jackson.The Communications Unit handle all telephone, 9-1-1 and radio traffic coming into the Elgin Police Department and dispatch for the Elgin Police Department.